As we celebrate our 20th anniversary, we reflect on the journey that brought us here, giving glory to God for our blessings and success. We also recognize the incredible role our team plays in bringing our vision to life.

In honor of Employee Appreciation Month, we're spotlighting the people behind the work and expressing our gratitude for their dedication and passion. From our friendly Customer Service Representatives to our expert Design Consultants, each team member plays a vital role in delivering exceptional service and results.

The Values That Guide Our Team and Enhance Your Experience

We believe that treating our employees with respect and appreciation not only fosters a positive work environment but also translates into better service for our customers. The principles that guide both our relationships with both our employees and our homeowners are rooted in the following Core Values:

  1. More Than A Window Company - We seek to honor and glorify our Creator by serving our community well.

  2. Always Getting Better - We are committed to life-long learning.

  3. We Are Passionate - We are hardworking people having fun together.

  4. Do The Right Thing - We always treat others the way they want to be treated.

These values are the driving force behind everything we do, from how we collaborate with our team to how we serve you. When you choose North Georgia Replacement Windows, you're not just choosing a business — you're partnering with a team that cares deeply about delivering results you'll love.

Meet Our Team (And Why You Should Get to Know Us)

At North Georgia Replacement Windows, we know that every project is a team effort. While each department plays a crucial role, it's the collaboration between them that ensures your vision comes to life seamlessly. Curious to learn more about the team behind your new windows and doors? Let's take a look!

Marketing

Our marketing team plays a key role in connecting you to us. Whether you've heard our radio spots, seen our TV commercials, or spotted one of our logo'd trucks in your neighborhood, it's our marketing team working behind the scenes to make sure you find us.

Additionally, the marketing team provides you with helpful resources, quality photos, and an easy-to-navigate website to make your window and door shopping process simple. From informative content to showcasing our work, they ensure you have all the information you need to make confident decisions for your home improvement project.

Customer Service Representatives

While you may not be able to see their face, we like to think there's always a smile greeting you on the other end of the phone with our Call Center team. Whether it's setting up an appointment with one of our Design Consultants, directing your call to the right department, or answering your questions along the way, they are the ones who kick off your experience with North Georgia Replacement Windows. Their dedication to providing excellent service ensures that your journey with us starts on the right foot and continues smoothly from there.

Design Consultants

Whether they visit your home or assist you in our Alpharetta showroom, our Design Consultants are the ones who guide you through the window and door shopping process. From showing you the product in detail to exploring design options and explaining the benefits of each, they make sure you feel confident in your choices. They simplify the project for you, provide a proposal that highlights the value and investment of your home improvement project.

Accounting

Our Accounting team is here to assist you with any payment-related questions. With multiple payment options available, including affordable financing, they handle all the back-end administrative tasks related to your proposal, ensuring everything is in place so we can seamlessly transition your project to our production team for re-measures. Their attention to detail ensures that everything is set up properly so you can focus on the exciting part — your project's progress!

Production

The production department is where the fun begins once you've made the decision to move forward with us. This group ensures that every detail is in place for your window or door project to proceed. Here's how they work together:

    1. Project Detailers - They ensure all window and door measurements are accurate before moving forward with your order.
    2. Order Fulfillment Specialists - They place your order with the manufacturer, ensuring your products are on their way.
    3. Warehouse Team - This team ensures your products arrive safely and are properly organized, ready for the next phase.
    4. Scheduling Team - They coordinate a convenient time for your installation, ensuring it fits seamlessly into your schedule.
    5. Project Managers - Your main point of contact, they oversee the installation process from start to finish, ensuring everything runs smoothly.
    6. Installation Team - On the day of installation, they work efficiently and carefully to install your windows and doors to perfection.


    Human Resources

    Human resources plays a vital role in fostering a positive work environment and supporting our team's growth. From onboarding new team members to providing ongoing support and ensuring we maintain a healthy, thriving workplace, they are dedicated to the well-being of our employees. Their efforts help us build a strong, cohesive team that is motivated to provide the best service to you, our valued customers.

    IT

    The IT department wears the real hero's cape around here. Without them, what would we do if our computers acted up or the phones went down? They step in to ensure that our communication to our homeowners remains uninterrupted and effective. From keeping our systems running smoothly to troubleshooting technical issues, our IT team ensures everything operates seamlessly so we can focus on serving you!

    Looking Ahead: 20 More Years of Exceptional Service

    As we celebrate 20 years, we're excited to continue working with an incredible team that shares the values that have gotten us to this point: honoring our Creator, continuous growth, passion for our work, and always doing the right thing. Thank you to our team for their dedication, and to our customers for your trust. Here's to another 20 years of success, collaboration, and outstanding results!

    A Great Team Means Great Results for Your Home

    The strength of our team directly impacts the quality of service we provide. If you're ready to transform your home, our dedicated professionals are here to help bring your vision to life.

    Don't wait — contact us today to start your journey toward your dream home!