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Customer Service: What to Expect When You Hire North Georgia Replacement Windows

Thursday, October 12th, 2017

Great customer service at North Georgia Replacement Windows

North Georgia Replacement Windows prides itself on its customer service. From our free proposal offer to our “red carpet approach” and our lifetime service warranty, the homeowner’s satisfaction is our priority. Read on for more details on our concierge level of service.

Free Proposal Offer

Here at North Georgia Replacement Windows, many of our first-time customers take advantage of our free proposal offer. After the customer completes our online form, one of our friendly team members calls to make an appointment for a home visit. In the comfort of the customers home, our sales consultant discusses the customers’ home improvement needs, provides a solution to the client and gives a free demonstration.

Alternatively, some customers call us or visit our showroom. Appointments are not necessary to visit the NGRW showroom. A knowledgeable representative is on site meets them at a scheduled time to explain our products and discuss their needs. Throughout the quotation and booking process, a sales consultant is the customer’s point of contact.

Price Lock Guarantee

We understand that making high-quality, lasting improvements to a home is a significant investment. When our customers have selected the windows, doors, insulation, shutters or other accessories they want us to install, we schedule the work plan. Unlike some other contractors, there’s no minimum order requirement. Whether the customers want only one window or all their windows replaced, we’re happy to oblige. What’s more, our Price Lock Guarantee means that we honor the original proposal for as long as the homeowner remains in the house.

Red Carpet Approach

North Georgia Replacement Windows aims to make installation as smooth and convenient to homeowners as possible. Our red carpet approach means that when the custom windows are ready, it takes only one or two days for our workmen to install them. Most of the work is completed from outside of the home. We use the most non-invasive and premium installation methods. When our work is done the homeowners don’t have to touch up carpentry or paintwork (if paintwork was included in the agreement.) In addition, while the work is underway, an NGRW crew leader is always on site to answer any questions.

Lifetime Warranty

Caring for our customers doesn’t stop after a job is completed. The crew leader takes the homeowner on a final walk-through to explain how the windows or doors work and make sure that he or she is entirely satisfied with the quality of the work. Then, if there’s ever any kind of problem with the regular use of windows or doors, our Lifetime Warranty guarantees that we’ll fix it for free.

Our years of experience in the trade have allowed us to develop a customer service program that keeps our customers happy every step of the way, from their first contact to signing off on the finished project. Call us to discuss your home improvement needs or for more information on the products and services we offer.

How New Fiberglass Windows Update the Look of Your Home

Monday, September 25th, 2017

Fiberglass House

Installing new windows instantly updates the appearance of your home, and if the window frames are fiberglass, the effect lasts for years. Fiberglass is strong and durable, and it can provide the appearance of wood without the need for constant maintenance. What’s more, top-quality fiberglass windows like Infinity Windows from Marvin offer further benefits.

New or Replacement?

Whether you select new or replacement windows may affect how radically the look of your home changes. Replacement windows fit into the existing window openings in the house walls, which means they must be the same size as the original windows. The new frames, window styles and colors enhance the home’s appearance.

Quality Finish

Window frames made of fiberglass are durable, and the just-installed look doesn’t fade as quickly as it can with other frame materials. State-of-the-art materials like Ultrex fiberglass in Infinity Windows feature the fine-grained texture of wood but don’t warp, weather or decay. With a little maintenance, Ultrex fiberglass remains robust and stable and resists denting, scratching and discoloration. In addition, the patented acrylic finish is three times thicker than other painted finishes.

Staining

A concern some homeowners have about installing replacement windows is that the new window frames won’t match the rest of the home. This isn’t a problem with fiberglass because the frames can be painted. Ultrex fiberglass can be stained the same color as the existing woodwork or, for contrast, can be stained a different color that provides an attractive complement.

Visible Glass Area

Replacing old windows with fiberglass windows improves the home’s appearance by increasing the proportion of glass to the window frame. The strength of Ultrex fiberglass means that the frame size is smaller than wood, vinyl or Fibrex windows. The increased amount of glass admits more light into the home’s interior and freshens the exterior appearance of the home.

Window Styles

Investing in replacement windows will not only enhance a home’s curb appeal but will also increase the value of your home. Replacement windows are available in a wide range of styles, including awning windows, which open upward and outward and have an elegant appeal, double hung windows with their contemporary look and easy-to-operate sliding windows that have a simple, open appearance. Alternatively, a traditional effect can be created with Simulated Divided Lites (SDL’s) or casement windows. The window style and color of the frames should reflect and enhance the overall style of the home.

New or replacement fiberglass windows provide a fast, effective update to a home’s appearance and allow homeowners to alter and improve the style of their home. In addition, the new look is long-lasting with little maintenance. Speak to a professional, qualified contractor about the options available for refreshing the look of your home.