CHOOSING A CONTRACTOR
If you're thinking about upgrading your home's windows, the most important choice isn't the style you choose - it's who installs them. Even the best windows won't perform well without skilled professionals handling the job. At NG Windows, we understand the local climate and construction challenges, so your new windows work as they should. With so many choices out there, having a reliable team on your side helps you get the most from your investment
RED FLAGS TO WATCH OUT FOR
When choosing a window replacement company, it's important to know what to avoid. Watch for these common red flags that could impact the performance, warranty, and long-term value of your new windows.
- Pricing without understanding your specific project. Be cautious of window replacement companies that provide pricing without gathering the right details. While simple, single-window replacements can sometimes be quoted through photos or measurements to save time, larger or more complex projects should always include an in-home evaluation to ensure accurate recommendations and proper installation.
- High-pressure sales tactics. A trustworthy window installer will never rush you into signing a contract. Pressure to commit before fully understanding the scope of work, installation process, or warranty coverage is a major warning sign.
- Unclear warranties. The lowest price often comes with limited protection. Always review both product and installation warranties to ensure you're covered if issues arise after installation.
- Not licensed or insured. Any professional window replacement contractor should be property licensed and insured. This protects both your home and your investment.
- No local references or reviews. Reputable window companies should be able to provide local references and reviews that speak to their reliability and quality of work.
WHAT TO EXPECT DURING A PROFESSIONAL CONSULTATION
A professional consultation should begin with a thorough evaluation of your existing windows and doors. At NG Windows, we begin with a careful inspection of your current windows. Our team identifies areas for possible energy loss, reviews your home layout, and discusses your goals for comfort, efficiency, and appearance.
You should expect clear explanations, realistic timelines, and transparent pricing. A good consultation is collaborative, focused on answering questions and helping you understand your options—without pressure to make immediate decisions.
You can learn more about NG Windows consultation process here.
QUESTIONS TO ASK YOUR WINDOW CONTRACTOR
When choosing a window replacement contractor, asking the right questions is essential. These questions help you evaluate a company's experience, installation process, and warranty coverage — so you can hire a team that delivers quality work, not just the lowest price. See how NG Windows addresses each of these points clearly in the FAQs below.
What product materials do you install — and why?
The materials used will affect how long your windows last and how well they work. Ask contractors to explain their choices and how these materials hold up in Georgia's climate.
How long have you been serving Georgia homeowners?
Experience is important, especially for understanding local building challenges. A contractor who has worked in Georgia for years is more likely to meet your needs.
What's included in your warranty coverage?
It's important to understand the warranty terms to protect your investment. Make sure you know what's covered and how long the coverage lasts.
Who performs the installation—employees or subcontractors?
The quality of the installation depends on who does the work. Contractors who use their own trained employees usually provide more consistent results.
How do you handle trim, caulking, and cleanup?
Paying attention to these details can make a big difference in how your windows look and work. A contractor who cares about these steps shows they value quality and customer satisfaction.
How long does it take to install new windows?
Homeowners have shared their previous contractor took weeks to install new windows, facing multiple delays. We believe the process should be smooth and efficient.
At NG Windows, installation only takes one to two days to complete the project for the majority of homes, depending upon how many you are replacing. Keep in mind, however, that the longest part of any window replacement project is going to be the lead time to custom manufacture your new windows and doors.
Do you install windows from the inside or the outside?
While most companies choose either the inside or the outside, the experts at NG Windows know that the job is done right only when installing from both sides. This method ensures your windows are securely sealed for maximum durability and energy efficiency. Installing windows from both the inside and outside also eliminates any gaps that could compromise your home's insulation and overall protection.
Do you have the lowest prices?
While some contractors may offer the lowest prices, they often compromise on quality, service, and warranties. NG Windows believes in offering fair prices for top-tier products. We used to offer over 26 different window models, but over time, we saw the value in focusing on the best: Infinity by Marvin Ultrex fiberglass windows. This high-quality product not only can enhance your home's energy efficiency but can also reduce maintenance costs. Remember, investing in better windows now can save you money in the long run through lower energy bills and fewer repairs.
What happens to my window trim during replacement?
When considering window replacement, it's important to ask how the company will handle your exterior window trim. Many companies use 'capping' or 'cladding', which involves wrapping your wood trim in aluminum. While this may seem like a quick solution, it can trap moisture, leading to wood rot over time. A better approach that NG Windows uses is to replace damaged trim with durable, moisture-resistant composites for long-lasting protection and improved aesthetics.
THE HOMEOWNER'S GUIDE TO WINDOW COMPANY CONSULTATIONS
In this episode of the Window Wisdom podcast, Ted and Kevin share expert tips on what to ask when getting a window proposal. They cover window types, benefits, installation tips, and how to choose a trustworthy window company. Tune in to learn how to choose the right company for your window or door project!
WHAT TO LOOK FOR IN A WINDOW REPLACEMENT COMPANY
Replacing your windows isn't just about what you ask the contractor — it's also about understanding what makes a company reliable and a project successful. This section helps you assess window replacement companies from a homeowner's perspective, with key points to consider, questions to ask yourself, and tips for a smooth consultation. Use this guide to make an informed decision and feel confident in your choice.
How do you know which company to call for a consultation?
When choosing a window replacement company, ask neighbors, friends, or family for recommendations. Check the Better Business Bureau for reputation and Google Reviews for broader customer feedback to assess reliability and quality.
To see NG Windows' testimonials and reviews, click here.
What makes a successful window replacement consultation?
A successful window replacement consultation involves a detailed discussion about your needs, concerns, and goals. A professional consultant will listen carefully, address any issues with your current windows, and clarify your minimum requirements to ensure the best outcome.
Looking for a window company that listens and provides expert advice? Schedule your free window replacement consultation with us today!
Are references important when choosing a window replacement company?
When selecting a reliable window replacement company, checking references is essential. It's especially valuable to seek out references you can see in person. If you know neighbors or acquaintances who have worked with the company, visit their homes to view the finished window installations. Seeing a similar house with the company's windows allows you to better visualize how the final result will look on your own home. This direct observation provides reassurance about the quality of the work and helps you make an informed decision about your window replacement project.
What questions should you ask about warranties?
When discussing warranties with window replacement companies, ask detailed questions to ensure full coverage. Inquire about the service warranty for post-installation support and repairs, the product warranty for coverage duration and defect protection, and any limitations or exclusions. This helps you make an informed decision and secure proper protection for both installation and products.
At NG Windows, we offer a Limited Lifetime Warranty on our Infinity windows and doors and a Lifetime Service Warranty for as long as you are in the home. Check out this blog for more details on our warranties.
Do I have HOA requirements or restrictions regarding window or door replacement?
Before moving forward with window replacements, it's essential to understand your homeowners association (HOA) guidelines and restrictions. Many HOAs have rules regarding grid patterns, colors, and window materials to ensure a cohesive neighborhood appearance. Being aware of what's allowed can help you avoid costly mistakes and ensure your new windows meet community standards. This will save you from the hassle and expense of having to replace your windows again later.
Can I replace just a few windows?
Some contractors may insist on replacing all your windows at once, but we understand that's not always the best option. NG Windows is happy to replace just a few windows at a time, allowing you to test our work before committing to the entire project. Plus, with our Price Lock Guarantee, you are locked into that window product pricing for 36 months, allowing you to handle the project at your own pace.
WHY HOMEOWNERS ACROSS GEORGIA CHOOSE NG WINDOWS
For more than 20 years, NG Windows has helped homeowners across Georgia replace windows and doors with a focus on craftsmanship, clear communication, and long-term performance. As an exclusive Infinity by Marvin dealer, we provide fiberglass window solutions designed for the region's climate.
Every installation is completed by trained professionals and backed by strong product and service warranties, giving homeowners confidence in both the work and the long-term support.
