An Atlanta Homeowner’s Second Chance for First-Class Window Replacements

In 2023, an Atlanta homeowner faced a nightmare scenario after investing in replacement windows from another company. The windows were improperly sized and styled, and the installation was full of issues. To make matters worse, the installers attempted to "make it work" by performing hasty modifications, leaving the homeowner with subpar results that didn't complement the elegance of their Georgian brick home.

Overwhelmed and frustrated, the homeowner didn't know where to turn for a solution - until they found North Georgia Replacement Windows.

Understanding the homeowner's prior struggles, we approached this project with the care and expertise it deserved. The journey began with a call to our office, where the homeowner spoke with Chaz from our Inside Sales Department. Chaz invited them to visit our showroom, where they could explore our products and installation process in detail.

To ensure every concern was addressed, we scheduled a comprehensive in-home consultation involving Chaz (Design Consultant), Kevin (Sales Leader), and Clint (Construction Manager). This collaborative team effort gave the homeowner confidence that their specific needs would be handled with precision. Clint's expertise in answering technical questions, especially those referencing AAMA (American Architectural Manufacturers Association) guidelines, provided the peace of mind the homeowner needed to move forward.

This homeowner was committed to get it right this time. After extensive research, they realized that Infinity from Marvin fiberglass windows were the perfect choice for durability and performance. However, what truly sealed the deal was our dedication to a meticulous installation process and our commitment to doing the job correctly.

Given the homeowner's prior disappointment, we suggested starting with a single window installation. We installed a white double-hung window with SDL grids, showcasing our expertise and high-quality process. Impressed by the flawless installation and aesthetic results, the homeowner trusted us to complete the entire project. (Our Price Lock Guarantee allows homeowners to break their window project up into phases like this and move at a pace that is comfortable for them, all while locking them into that product price for 36 months.)

We replaced over 35 windows, including casement and picture windows, and installed two 4-panel sliding patio doors and a set of French doors. To achieve a cohesive look, we later replaced the initial double-hung window with a casement window, completing the home's new unified style.

This project not only restored the homeowner's faith in quality window replacements but also resulted in a beautiful, durable home upgrade. As seen here, it's always more expensive the second time. We've seen how frustrating and costly it can be when things don't go as planned. Many homeowners unintentionally choose products or installation methods that don't fit their needs, and we're often called in to fix the mistakes. While we're happy to help, it's heartbreaking to see the stress poor-quality installations cause.

That's why we always encourage homeowners to do it right the first time. Choosing a trusted partner for your windows and doors upfront can save you time, money, and headaches. If you're ready for expert guidance and top-notch installations, contact us today to learn more about how we can transform your home!

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